INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

How do I place an order online?

Use the MENU links to help you find what you are looking for and lead you to our product listings. 

Once you have found an item you wish to purchase, select your size and click on the ADD TO SHOPPING BAG button underneath each item.

Review the items in your shopping bag by clicking the SHOPPING BAG icon at the right top of the page. You can use the REMOVE FROM BASKET link to delete items from your shopping bag. You can click on ‘Continue shopping’ to keep browsing, or if you are ready to finalize your purchase, click CHECKOUT.

At Checkout, you can either log into your account, create an account or checkout as guest. 

Finalize your purchase. Please note that prices shown are in EUR, including VAT. The final price for NON-EU customers will be calculated in accordance with the applicable exchange rate on the day your credit card company or bank processes the transaction.

For non-registered customers, please complete the `Billing Address` form. Make sure you fill in all fields marked with *. If you have already registered with us, simply login using you e-mail address and the password you created for the account.

Please read our Terms and Conditions prior to placing your order. Every time you place an order with us, you will need to confirm to have read and agreed to them.

You will receive an order confirmation to your e-mail address once the order has been placed successfully. Please make sure your contact details are filled in accurately so that we can reach you if necessary. 

How do I find the right size?

Sizing vary product category. LUMINORI’s sizing is ITALIAN. Please click on ‘Fit &Size’ for each individual item for specific sizing details. Please check the size chart and find your size accordingly. We strongly recommend to check your measurements in order to make sure you order the right size. For any information you may need, we at your disposal at: [email protected]

Can I make alterations to a style before or after ordering?

The products available in stock ready to be delivered cannot be alterations or changed.

All the products presented in this LUMINORI online-store were handmade in Italy and customized for each client.

Any model can be customized in base of your exigent, feel free to contact us for information and estimate prices at:

[email protected]
0040753553283

How is my order confirmed and processed?

You will receive an order confirmation to your e-mail address once the order has been placed and payed successfully. 

We process and ship orders Mondays through Fridays, during business hours (9AM to 6PM, GMT +1). International orders placed after 1:00 PM (GMT+1H) will be processed starting the following day. All orders will be processed and shipped in 1-65 business days, depending on the items selected, adding another 1-2 business days for European deliveries or 3-7 business days for worldwide deliveries.

Please note that we do not ship on Saturdays, Sundays or during holidays. International orders are subject to customs clearance, which may cause delays beyond provided delivery estimates.

Can I cancel or modify my order?

If you have any modification requests or need to cancel your order, please contact us at:

e-mail: [email protected]
WhatsApp:0040753553283

Within 24h after placing your order. We will do our best to accommodate your query. A cancellation fee will be retained to cover for bank commissions and other taxes. Depending on your purchase, our customer team will inform you accordingly. 

Why is my order cancelled?

We reserve the right to cancel an order placed by a customer with whom we have a dispute concerning a prior order or if we have reasonable cause to suspect that such customer has violated our TERMS AND CONDITIONS, or is engaged in fraudulent activity or for any other legitimate cause. 

Can I send an item as a gift?

Yes. Simply mention the order is a gift in the comments field.

All orders are wrapped as gifts, so the packaging is just as luxurious as the item itself.

What do I do if I am interested in a product that is sold out?

If you are interested in a product that is currently is sold out, please contact us for your order.

Once your product is ready, we will contact you via e-mail.

What do I do if I am interested in a product made to measure?

Are you interested in any different product, made to measure, feel free to contact us, we will create together your specific product bespoke.


Once your product is ready, we will contact you via e-mail.

Why do my products look different than those on the website?

We ensure you while every effort is taken to try to ensure that the coloring, design and style of the products in the photographs displayed on the LUMINORI online store are representative of the original products, variations may occur due to two factors:
- all our products are handmade (fabrics, sewing, finishes, boxing)
- there may also be technical restrictions of color reproduction on your computer equipment.

It's very important to know that every single product is handmade with the best natural materials carefully selected directly by us. No two products handmade of natural materials are alike. As each single product is a unique piece, for inquiries, please contact client services. Please handle with care for longer product life.

We normally say; if a person doesn't have 2 similar fingers on his hand, then it's impossible to have 2 identic products.
Every person is unique, as our Luminori products.

How do I place an order online?

Use the MENU links to help you find what you are looking for and lead you to our product listings. 

Once you have found an item you wish to purchase, select your size and click on the ADD TO SHOPPING BAG button underneath each item.

Review the items in your shopping bag by clicking the SHOPPING BAG icon at the right top of the page. You can use the REMOVE FROM BASKET link to delete items from your shopping bag. You can click on ‘Continue shopping’ to keep browsing, or if you are ready to finalize your purchase, click CHECKOUT.

At Checkout, you can either log into your account, create an account or checkout as guest. 

Finalize your purchase. Please note that prices shown are in EUR, including VAT. The final price for NON-EU customers will be calculated in accordance with the applicable exchange rate on the day your credit card company or bank processes the transaction.

For non-registered customers, please complete the `Billing Address` form. Make sure you fill in all fields marked with *. If you have already registered with us, simply login using you e-mail address and the password you created for the account.

Please read our Terms and Conditions prior to placing your order. Every time you place an order with us, you will need to confirm to have read and agreed to them.

You will receive an order confirmation to your e-mail address once the order has been placed successfully. Please make sure your contact details are filled in accurately so that we can reach you if necessary. 

How do I find the right size?

Sizing may vary by designer. MARIA LUCIA HOHAN’s sizing is FRENCH. Please click on ‘Fit &Size’ for each individual item for specific sizing details. Please check the size chart and find your size accordingly. We strongly recommend to check your measurements for the bust, waist and hips in order to make sure you order the right size.

ITALIAN
Can I make alterations to a style before or after ordering?

No alterations can be made to a dress (before or after purchasing it) if ordered online. 

How is my order confirmed and processed?

You will receive an order confirmation to your e-mail address once the order has been placed successfully. 

We process and ship orders Mondays through Fridays, during business hours (10AM to 6PM, GMT +2). International orders placed after 1:00 PM (GMT+2H) will be processed starting the following day. All orders will be processed and shipped in 1-35 business days, depending on the items selected, adding another 1-2 business days for European deliveries or 3-7 business days for worldwide deliveries.

Please note that we do not ship on Saturdays, Sundays or holidays. International orders are subject to customs clearance, which may cause delays beyond provided delivery estimates.

Can I cancel or modify my order?

If you have any modification requests or need to cancel, please contact [email protected] / whatsapp: + 40 728 922 288 within 24h after placing your order. We will do our best to accommodate your query. A cancellation fee will be retained to cover for bank commissions and other taxes. Depending on your purchase, our customer team will inform you accordingly. 

Why is my order cancelled?

We reserve the right to cancel an order placed by a customer with whom we have a dispute concerning a prior order or if we have reasonable cause to suspect that such customer has violated our TERMS AND CONDITIONS, or is engaged in fraudulent activity or for any other legitimate cause. 

Can I send an item as a gift?

Yes. Simply mention the order is a gift in the comments field.

All orders are wrapped as gifts, so the packaging is just as luxurious as the item itself.

What do I do if I am interested in a product that is sold out?

If you are interested in a product that is currently sold out, please find the NOTIFY ME WHEN AVAILABLE button on the product page and add your e-mail address to the Waitlist. Once the product is back in stock, we will contact you via e-mail.

Can the dresses featured on the website be tried on in your Showroom?

Starting with March 2022, we are no longer taking showroom appointments. You can find us exclusively online and at our international retailers.

Why do my products look different than those on the website?

While every effort is taken to try to ensure that the coloring, design and style of the products in the photographs displayed on the website are representative of the original products, variations may occur due to two factors – all our products are handmade (fabrics, sewing, finishes, boxing); there may also be technical restrictions of color reproduction on your computer equipment.

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