SHIPPING POLICY

RETURN + EXCHANGE POLICY

RETURN WINDOW

If within 30 days from the delivery date you change your mind, we are happy to offer you a refund or you may opt to do an even exchange for the same item in a different size or color. We do not accept any returns or exchanges after the listed return window.

Once a return is initiated and the label is created, the package must be scanned by FedEx within seven (7) days. Please note that we require items to be returned to us via our preferred shipping service so that they are insured and protected. 

Once we have received your return back, we will process it within five (5) business days. Your item must be sent with all tags attached, unaltered and the item must be in brand new, unworn, sellable condition.

Upon approval, we will email you to confirm your refund to original form of payment, ship out in stock exchange items, or begin production on your new item. 

STORE RETURNS

LUMINORI offers returns within 30 days of the purchase or date of delivery. To be eligible for a refund the piece(s) must be in perfect sellable condition with the black return tag attached. At this time, we are unable to process exchanges from purchases made in our online. If you have any additional questions, please feel free to email Customer Care at info@luminori.it

EXCLUSIONS

Personalized pieces and made to order pieces are no exceptions. Orders sent back to LUMINORI without approval are subject to additional fees and the order may be returned at the customer’s expense. 

EXCHANGE FOR DIFFERENT SIZE/COLOR

In stock items will be held until we have received your item back and have approved your exchange. Please note that lead times on made to order pieces will not begin until we process your exchange. Be sure to look at the lead time when initiating an even exchange.

If your exchange item does not adhere to our guidelines listed below, LUMINORI reserves the right to deny an exchange and ship the item back, at the customer’s expense.

ELIGIBILITY/GUIDELINES

To be eligible for a return or exchange, the item must be returned from European Union. All pieces that are eligible for a return or exchange must be sent with all tags attached, unaltered and the item must be in brand new, unworn, salable condition.

SHIPPING

Our insured FedEx shipping label must be used and the item must be sent back within 7 days of initiating your exchange. If an order is sent to us using an alternate shipping service, we will not accept liability and cannot be held responsible for lost packages, as a result. 

We kindly request that your exchange be sent back to us secured in the original packaging it arrived in. Please do not use any large or oversized boxes as this will increase the shipping costs. Should LUMINORI incur additional fees due to large packaging, this may be collected from the customer.  

APPROVAL

For your return to be approved, you must adhere to our conditions below. LUMINORI reserves the right not to accept an item if any of the below conditions are not met, and the item will be sent back at the customer’s expense.  

  • Your item must be sent with all tags attached, unaltered and the item must be in brand new, unworn, salable condition
  • All of our LUMINORI pieces come with a merchandise tag and the merchandise tag must be attached and unaltered in any way

GIFT EXCHANGES

Please note that the amount paid on the item will be issued onto a gift card, which can only be used on our site. Promo codes are non-transferable. 

RETURN PROCESS STEPS

Please follow the below instructions:

  • Go to our self-service portal link and access your order by entering your order number and email address (you will be prompted for the shipping zip code if you are initiating a gift exchange)
  • Follow the steps to confirm whether you would like to receive a refund or an even product exchange for a different size or color
  • You will receive an email with a link to print your FedEx label
  • All returns must be scanned in at a FedEx location within 7 days of receiving your label
  • Bring to a FedEx location as your package must be scanned and collect your drop-off receipt (we do not accept returns via a FedEx drop box)
  • Once received, our team will inspect your return within 5 business days and if approved, your refund will be processed (please allow up to 5 business days to see this in your account), send out your new product, or put your item into production